Provider has demonstrable feature parity with Microsoft Premier/Unified Support. Professional Direct support. pdf. Contract Management. Build your team's knowledge. Getting started. Get the most out of your Microsoft Premier Support investment with access to support and select learning resources Manage support • Easily create and manage support requests for your Microsoft cloud and on-premises technologies. Step by Step: Microsoft Azure technical support. When combined with the technologies you support every day, the wide-ranging set of benefits can help your organization take full advantage of your Microsoft investments. Understand Premier Sponsors Response SLA times. Service Floor Agreement for Premier Support Customers. Stay informed by following and subscribing. Premier; Advanced support for partners; If you do not know your unique contract ID/access ID combination, contact your Microsoft account manager to have an ID created for you. Assistance Level Understanding for Premier Support Customers. Find solutions to common problems, or get help from a support agent. An important purpose of contract. Supplement and enhance your operational resources with onsite expertise. Initial Response Time (IRT) is defined as the time elapsed between a customer opening a support ticket and Microsoft responding to the ticket request. Perspective Focus Framework Linguistic Internal Transformational-Generative Grammar Principles and Parameters Model Minimalist Program External Functionalism Languages and the brain Neurolinguistics Learning processes Information processing Processability. Same/Next business day replacement shipment¹. See if Unified's all. The Microsoft Products and Services Agreement (MPSA) is a transactional licensing agreement for commercial, government, and academic organizations with 250 or more users/devices. Definity First. Business-critical dependence. Explore Microsoft 365 support options for business and enterprise and get fast help and personalized support from Microsoft experts. Premier Support is only available for Public Sector customers. Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. SCOPE. The 12-month period begins on the date that the agreement is signed. Performance: Personalized support with the fastest response times and a service level agreement; Microsoft is hoping that by transitioning to this model, it will streamline billing and have. Gain greater visibility and more control over your support requests by managing them in one central location. The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. For. Coordinated within your broader Premier Support engagement, Dedicated Support Engineering provides a relationship-based solution to your most business critical technology operations. Microsoft Unified Support Advanced Microsoft Unified Support Performance. Kladn a zporn sla Pripravte si zoit z. Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Support incidents cannot be used for general. At Premier, we support Microsoft’s most innovative and talented customers but nobody is immune—not even Microsoft. Problem Resolution Support provides assistance for problems with specific symptoms encountered while using MS Products, where there is a reasonable expectation that the problems are caused by MS Products. Microsoft customer stories. To expedite your service requests, please make sure to include your. 1. An incident is defined as a single support issue and the reasonable effort that is required to resolve it. Included for all Azure customers. 7). N/A. Introduction to the Microsoft Services Agreement. Contact our team for a tailored quote based on your needs. nam06. Understand Premier Support Get SLA period. Save 30-50% with US Cloud. Proactive Services are solution-specific, expert-led support services that help you maintain, onboard, and optimize your solutions with prescriptive and tailored guidance. Realize Original Support Respond SLA times. Auto-pause and resume of time calculation. Connect with Microsoft 365 : Get support resources. com, Xbox. To submit issues directly to Microsoft, select the Support tile in your LCS project. Business-critical dependence. Support cases are opened through a special phone number and support queue with Microsoft Customer Service and Support (CSS). Babička jim za odvedenou práci dala 800 korun a řekla jim, ať si peníze spravedlivě. Service Grade Agreement with Premier Back Customers. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Build your team's knowledge. Leverage Definity First's Tier 3 Support to maximize the value of your software investments, minimize risks, and minimize downtime for your business. If you have a non-Unified/Premier Support plan, please verify the plan is active. Included with any Dynamics 365 purchase. Microsoft Premier Support was the ideal Microsoft support subscription. See how our Premier Support Alternative compares. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. We at Microsoft understand that IT is an important part of your business investment. All other business customers. With Microsoft Modern Workplace solutions, your customers can improve employee productivity and satisfaction, and create more seamless communication and collaboration across locations and platforms while maintaining the security and integrity of systems and. 50. totalincidents =. Or, choose a Microsoft Premier Support for Partners package to access the complete catalog of proactive services, 24/7 elevated break/fix support, and. Service Level Agreements (SLA) for Online Services. Our guest contributor for today’s blog is Asher Nierman, who supports the Advanced Support for Partners program. Update May 9, 2023: The Advanced Support for Partners public community and discussion board is live on the new Partner Community site. Gain a faster SLA with DCG up to 10 minutes. From the Power Platform admin center, select Help + support from the left navigation pane and then New support request from the top navigation. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. We don't support layer 2 connectivity extensions into Azure. (minimum 20 users/month)*. When you sign-in to the new Online Assisted Support (OAS) workflow using an Azure Active Directory account, the paid support plans cannot be used. Or in more plain English, Premier IRT SLA Service Level Agreement means Microsoft must respond 24×7 to Premier customers. Click here to browse all stories. These points should help you better prepare for your renewal and avoid any surprises or lurking gotchas for your enterprise. Trial and non-production environments. Support is available 24 hours a day, seven days a week, in English for all severities and in Japanese for severity A only. Pricing. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). For more information, see compare partner support plans. Pricing. Billing support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. In this article. Microsoft Cheat Sheet. Le premier triumvirat n En 60 av. Explanation. Pricing (USD) Starts at USD16,500 per year 5. Performance Support: is the ultimate in personalized support with the fastest response times with financially-backed SLA’s, product group engagement, an assigned support architect to create plans for your data, and engineers to assess remediation planning. N/A. Download the most recent version (English) (November 2023):SLAs are used to define these different aspects of service. Learn more. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. With Microsoft Premier or Unified contract support, you also get the following benefits:Receive incoming support requests from customers. Technical issue support: For information about specific support plans, see the following table. Hyperscale computing is usually used in. If the documentation doesn't give the help you need, you can select Contact Support at the bottom of the page. Tour The SQL Enterprise Hosting Service provides central dedicated shared Microsoft SQL Servants on the Windowpane Server platform. Set up a structure to provide support. How to buy for your school. Meet the needs of your evolving organization with relationship-centric support engagements that provide access to solution-specific teams who know your goals and environment. Dynamics 365 Products Customer data platform. All Cloud Solution Provider (CSP) program partners (including indirect providers, indirect resellers, and direct-bill partners) should sign the Microsoft Partner Agreement online in Partner Center. Set up a structure to provide support directly. To simplify your support solution, DCG is offering a flexible, rapid-response alternative. It provides: A defined support and servicing Lifecycle timeline at the time of product launch. Geting a faster SLA with DCG up to 10 minutes. The following table defines the severity levels and the targeted initial response time for Standard Support, 24x7 Support, and Premier Support. The Windows Azure service level agreement guarantees that when you deploy two or more role instances in different fault and upgrade domains, Microsoft will guarantee at least a 99. Premiere support covers all Microsoft products, not just Azure. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more. Microsoft Find Roadmap; Microsoft Licensing Advisory; Digital Change Strategy; Secretary 365 Security. You can then submit issues in two ways: On the Active issue tab, select your issue, and then select Submit to. Azure may include preview, beta, or other pre-release features, services, software, or regions offered by Microsoft for optional evaluation ("Previews"). After you submit a technical support ticket, you have until the 15th the month after the problem occurred to submit a compensation request. Microsoft Services Hub documentation. Contact Microsoft Support. USD 1,000 per month. Premier Support Datasheet. Procure a faster SLA equal DCG up to 10 minutes. If you wanted to get a minimum of 200 hours of Microsoft premier support account management services, you would need to pay $50,000 for uncleared resources or $53,000 for security cleared resources. USD1,000 per month. Support for billing and subscription management-related issues as well as technical break-fix issues is available at all support levels. MS Unified Support has three support levels: Core Support: offers affordable access to problem resolution, concierge services, elevated reactive support, self-help resources, and data-driven insights to. App Dev Manager Dipanjan Ghanti shares an example of how to frame a multi-vendor SLA based on business availability. $50,000. Our world-class support team can help solve problems and resolve issues. US Cloud Premier offers 15 minute response SLA for critical business impact (and all severities A-C) and starts at $15,000 per year. In Japan, business hours are from 9:00 AM to 5:30 PM weekdays. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. Pricing (USD) Starts at USD16,500 per year 5. You can compare partner support plans or see the following articles for partner-specific plans: Premier support for partners is the top level of technical support from Microsoft. 08/25/2017. HEAR FROM A HUMAN SUPPORT SLA: Managed cloud services from Lunavi include guaranteed 15-minute or less response time to all support tickets, with. Products and services covered: Microsoft Azure services. Advisory Support • As-needed Advisory Phone Support (limited to six hours or less per incident) Technical Training • On-demand videos, hands -on labs, learning paths, and expert -led webcasts: Enhanced Solutions* • Relationship-driven, in -depth support experiences, including Support for Mission Learn more about the benefits and features of Microsoft Premier Support, a comprehensive and flexible support solution for your business-critical needs. Resolve issues within scope of the baseline support boundaries. Service Level Agreement for Premier Support Clients. You can get paid support from Microsoft that includes technical support and a range of extra service options. Get a faster SLA with DCG up at 10 minutes. Microsoft will automatically refund your bank account. There was a problem executing your request. Double click on Incident SLA Management Settings and configure the warning threshold. Unified Support Performance Plan. Download the Premier Support Catalogue and read here how you can access technical expertise, proactive services, and enhanced solutions from Microsoft. Premier Support - Monday-Friday, 9AM - 6PM JST (24 hours a day, 7 days a week for Severity 1 and Severity 2 Issues) Standard Support - Monday-Friday, 9AM - 5PM JST (for Severity 1 Issues) Region or Country Toll Free Phone Number Available Languages; Japan: 0120-733-251: JapaneseCall 18552700615. SERVICE LEVEL AGREEMENT Unified SLA – Adobe On-demand Services and Managed Services (effective 17 December 2021) Page 3 of 3 2. Contact Microsoft through chat or over the phone. Hello, does anyone know if Microsoft has published it's SLA for Office 365 yet, and if so where I can download it? thanks in advance! rob. Stay informed by following and subscribing. Since the premier support is an advanced and customized support. Understand Premier Support Response SLA periods. Learn what a service-level agreement is, when you demand one, what they should include, and the best ways to manage SLAs. We understand that you may have questions about the Microsoft Services Agreement. Evaluate & Accelerate Menu Switching. Go to the Administratoin/Settings view in the console. Otherwise, select No a- A standard support plan is included in an azure free account b- Premier support plan can only be purchased by companies that has an EA c. It provides a high degree of trusted guidance and competence to our agencies and helps keep the Government of South Australia moving in the right direction. 6. Microsoft said. You can have more than one ExpressRoute circuit in your subscription. Pricing (USD) Starts at USD16,500 per year 5. EOS (End of support): is a term used to reference Microsoft ending support for a product, in accordance with their Product Lifecycle policy. 2 Premium personal insights and experiences, manager and leader insights and experiences, and custom analysis tools and accelerators available with the Viva Insights or Viva suite add on license. (Selecting the preceding link downloads the form directly to your default download folder. A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any. Learn more or Get Support. But Just FYI - Microsoft Premier Support End of Sale date As of July 1, 2021, Microsoft will no longer enter into Premier Support agreements for new customers. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. Kladné a záporné čísla Pripravte si zošit z matematiky, pravítko, ceruzku a modré aj farebné pero. Partner Center. 24x7 Support for severity 1 issues only. 5 percent of overall Azure spend. 1. [deleted] • 5 yr. Introduction Enterprises often run business critical applications that are supported by multiple vendors. Microsoft Premier Support does not include: Advisory Support; Installation of Updates and Patches; Development Support and Training;. For more information, see Compare support plans. Billing support. (minimum 20 users) Starts at $50,000/year3. Next steps. You can use the instructions provided in this document combined with performance best practices applicable to technologies used by. A designated service delivery manager committed to improving your Dynamics 365 experience. Office 365 Service Level Agreement (SLA). Contact our team for a tailored quote based on your needs. Included (priority routing for critical) Included (priority routing for all incidents) Minimum Contract Size. Read the top 5 differences and how to save 30-50%. How Microsoft Support and Professional Services protect against a personal data breach and how Microsoft responds and notifies you if. View support requests. Outlook. Premium block blob storage accounts make data available via high-performance hardware. The agreement may involve separate organizations or different teams within one organization. ago. Compare the. Level 1. While on the phone, I was promised a 2 hour callback from the call router at Microsoft. Your Support subscription has expired. Diagnose issues to the best of your ability. They are database experts and understand the issues and challenges you face because they've overcome these same challenges themselves. Being able to forecast the cost of your Microsoft Premier/Unified Support gives you a degree of safety for future planning. Create and manage support requests for Microsoft Azure and Azure Dev Ops Services, including technical and billing help. Also, enjoy the number of portals you need to use to log tickets, O365, D365, Support for Business and Azure portal, probalby others too. Microsoft Solution Roadmap; Microsoft Get Advisory; Digital Transformation Strategy; Office 365 Security Assessment; ERP Right Size Assessment; Project Healthy Assessment;. Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. The causes are many: bad software, bad hardware, failed networks, people, process, hackers, market pressure—the list goes on and on. $25,000. Signatories: 2. Take advantage of competitive, tiered support for different cost scenarios, options for partner involvement, and other elements tailored to your needs. If Customer’s volume licensing agreement is a Microsoft Business Agreement version dated prior to September 2007 or otherwise does not include terms for Professional Services, and Customer has not signed any other master-level Microsoft Services agreement, these Product Terms will apply to any Professional Services purchased and used by Customer. Critical business impact (Sev A): <= 1 hour (Azure Rapid Response <= 15 mins; Unified Enhance Response <=30 mins) Catastrophic business impact (Sev 1): <=15 minutes (Unified Enterprise) Customer specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered. Our guest contributor for today’s blog is Asher Nierman, who supports the Advanced Support for Partners program. Learn more at Help and Support and Find a Reselling Partner. To fulfill your customer support requirement, you can: Resell support from another company. $100 per month. Benefits How it works Enterprise Enrollment Server and Cloud Enrollment. 15). Microsoft Solution Route; Microsoft Licensing Advisory; Digital Transformation Strategy; Office 365 Security Assessment; ERP Right Size Assessment; Project Medical. Please renew. Compare our partner support plans. USD 29 per month. SLA – Service Level Agreements are not offered by Microsoft. Support scope. Azure, Dynamics 365, and Microsoft 365 compliance offerings Information for Azure, Dynamics 365, Microsoft 365, and Power Platform, and other services to help with national, regional, and industry-specific regulations for data. You need a support plan for technical support. Watch the video. Microsoft employs an incident response strategy designed to investigate, contain, and remove security threats quickly and efficiently. To simplify your support solution, DCG is offering a flexible, rapid-response alternative. Explore Microsoft 365 support options for business and enterprise and get fast help and personalized support. Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. Billing support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. If 24-hour support is selected, your company should have people available to work on the incident potentially 24 hours a day. Prioritized escalation and access to Azure Operations and. Understand Premier Get Response SLA times. Billing support for the Dynamics 365 products varies by the license you are using. Unified offers a 30-minute response time “target” for. Get a faster SLA with DCG up to 10 minutes. For other languages and severities, support provided during local business hours. Compare plans. 6 or 8% of Annual Software Spend. Service Level Agreement for Premier Support Customers. Technical support for ISVs. Help for admins of small businesses. An SLA functions as a documented understanding between the entity providing the service and the one receiving the benefits of the service. For most Azure customers this means that the way you get support for Azure DevOps. Contract management software is a program or series of related programs for storing and managing legal agreements such as contracts with vendors, leases and licensing agreements. $299 per Hour. Resolution. Premier; Advanced support for partners; If you do not know your unique contract ID/access ID combination, contact your Microsoft account manager to have an ID created for you. That’s why Azure Service Health provides official incident reports and root cause analyses (RCAs) from Microsoft. Learn more. Maintain IT health. On the Environments tab of the Business Central administration center, choose the relevant environment to open the environment details. The current and archived editions of the SLA are available for download and they cover Azure, Dynamics 365, Office 365, and Intune. Support & Solutions. * Taxes and overages may apply. The Premium tier is recommended for production scenarios. 50. It provides a consistent entry point for all Premier incidents, as well as a wealth of information on Microsoft products via newsletter, Web casts, and downloads. Microsoft support is here to help you with Microsoft products. Microsoft cloud services are continuously monitored for signs of compromise. 2 Enterprise plans include 24/7 phone support from Microsoft for all issues. Microsoft Solution Roadmap; Microsoft Licensing Advisory; Industrial Transformation Strategy; Office 365 Security Assessment; ERP Proper Item Assessment; Project Health. outlook. nailscars. service in public preview can be used in production environment c- Azure service in public preview are subject to a SLA. Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner. alternative to Microsoft Premier support. Schedule a support appointment. Retrieve adenine faster SLA with DCG up to 10 minutes. Compare plans. Admins, have your account details ready when you call. Gain greater visibility and more control over your support requests by managing them in one central location. Diagnose issues to the best of your ability. Show 4 more. If Customer selects a Priority Level 1 case priority, Customer shall remain accessible (continuous 24x7. • Track the status of your open support requests at-a-glance and from one central location. Can I have more than one ExpressRoute circuit in my subscription? Yes. This support plan has been built to accelerate your cloud adoption journey through a complete coverage for cloud, hybrid, and on-premises solutions across all Microsoft products. Here's what you need to know about these. The TAM orchestrates reactive and proactive support offerings related to an organization’s operation and optimization of their IT infrastructure, Office 365 adoption, Azure Integration, and overall business objectives through quality Service. Select your product and describe the issue. Understand Microsoft’s SLA for Unified and Premier Support. To meet the increased performance demands of IDPS and TLS inspection, Azure Firewall Premium uses a more powerful virtual machine SKU. 95% of the time. Premiere Support Services is an integral part of optimum data center performance and is: Fast: Premier Support consultants are skilled in the latest hardware, software, and advanced troubleshooting to help maintain smooth data center operations so that your business-critical systems experience maximized uptime. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. Other additional Premier Support offerings. Variable throughput. If you needed dedicated support engineering, you would have to. Learn more. For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. BILLING AND SUBSCRIPTION MANAGEMENT SUPPORT. For standard problems, expect to wait anywhere between 4 and 8 hours. Skip to pleased. For example, instead of mentioning “industry best AI accuracy,” it is better to specify that you will deliver “speech-to-text conversion for the. Advisory, escalation and account management services are available at the Professional Direct and Microsoft Unified support levels. Get one fast SLA use DCG up until 10 minutes. The Service Sophistication Model is a framework and tool that helps organizations better assess and understand the complex mix of capabilities, intent, and approach strategies needed to deliver a modern contact center and specific level of customer service experience. Advisory, escalation and. Microsoft Premier Support. Microsoft Partner blog. In the past, Microsoft Dynamics customers on a Premier Support plan had the option to log a. Reputation points. It is helpful to clearly explain the business impact of your issue when contacting the Support Center. When you have problems with a Microsoft service or Partner Center, escalate the issue to Microsoft and track the issue until it's resolved. (AWS), or Microsoft Azure. N/A. 0 and later: Oracle Technical Support Policies / Standard Response Times. Support for billing and subscription management-related issues as well as technical break-fix issues is available at all support levels. Understand Premier Support Response SLA times. Compare Microsoft Premier Support to MS Unified Support features and cost. Maximize uptime and mitigate risks with on-demand assessments that give you control of your IT health. Service Level Agreement by Premier Support Your. This page replaced the. Meet the needs of your evolving organization with relationship-centric support engagements that provide access to solution-specific teams who know your goals and environment. ) ARR, CSS and PMC resources will join the call. In LCS, the Support tile opens a tool that helps you manage support incidents. Judge & Accelerate Home Toggle. For all other supported languages, support is available during local business. Professional Direct Support for Microsoft 365. Service Set Agreement for Premier Support Customers. Enterprise Support Programs Standard support services to help you drive adoption through Adobe communities, self-service learning guides, knowledgebase, and online technical support. Save up to. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. Service Level Agreements aren’t part of Microsoft’s. Sign or renew the agreement between the qualification term of July 1, 2023 and December 31, 2023. Maximize uptime and mitigate risks with on-demand assessments that give you control of your IT health. From Support for Business, select the Dynamics 365 product family followed. Microsoft is committed to working with you throughout this transition to support your success following the retirement of the Software Assurance 24x7 Problem Resolution Support benefit. See the table below for the type of support you can get depending. Enter the “Issue Title” and describe the issue with as much detail (Fig. Admins, have your account details ready when you call. I opened a ticket at 8:45 AM on Friday, 9/17/21. Microsoft Enterprise Support. Lenovo Depot Support (Standard) Lenovo Onsite Support. Contact our team for a tailored quote based on your needs. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. There are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000. Understands Primary Support Response SLA times. Send diagnostics to Microsoft. US Cloud’s Gov Support offers faster response times, compliance assurance, and savings of 30-50% over Microsoft Premier Support. 2 – Can Your Microsoft Partner Assess your Infrastructure?If you have an existing technical support case and wish to escalate, please click here for our guide on how to escalate a support case on Customer Connect. Business Assist. Learn more. Customer Stories. Understand Premier Sponsors Response SLA times. Save 30-50% with US Cloud. Minimum Contract. In 2021, Microsoft third-party support leader, US Cloud, is the first to offer a time-bound automated escalation process for all ticket severities with an aggressive SLA behind it. We understand that you may have questions about the Microsoft Services Agreement. pptx - Read-Only Author: jograves Created Date: 6/30/2020 11:24:40 AM Save 30-50% with US Cloud. The current and archived editions of the SLA are available for download and they cover Azure, Dynamics 365, Office 365, and Intune. Requirements: 1. To link your contract ID/access ID to your account, complete the following steps: From within a project, select Support from the main menu, and then select. Goal. SCOPE. Support for success actions. Learn how Premier Support for Partners offers complete, end-to-end managed support across the full Microsoft platform to help you grow your business and meet your customers' needs. Describe the severity of the issue and level of support required. 1 Professional Direct does not cover Business Central. I received an EMAIL at Noon with questions asking about this issue. Microsoft 365 Government is a set of productivity, security, and mobility cloud software capabilities tailored for US government agencies and contractors sponsored to hold controlled, unclassified information. Platform. Learn about the features and benefits of Microsoft Unified Enterprise, a personalized, proactive support plan that covers Azure, Microsoft 365, and other products. Compare our partner support plans.